FAQs
Below we have listed some of the most frequently asked questions regarding our products and services. If you cannot find the answer to your question below, please contact us for further information.
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Does ILS supply and maintain 3rd party locks?
ILS has extensive industry experience, and we offer a full service in relation to 3rd party locks, including both supply and ongoing maintenance. How do I change a code?
As there are different types of LARK locks and depending on whether you want to change your own code or if you hold the master code and want to add codes, you should download the instructions for your particular lock or call our helpline on 01527 68885 or 07775 930 212 for assistance. How do I change the batteries?
The battery pack is at the back of the keypad on the front of the lock. You undo the top screw only on the keypad and using the inserted finger grip lift the battery pack out. The lock takes 4 AA batteries and we recommend that you only use Duracell batteries as they make better contact than others and hold more power. How do I contact ILS out of hours if I have a problem?
We offer all of our customers access to our 24-hour helpline. You can contact us on 01527 68885 during business hours, or on 07775 930 212 outside of business hours. What does the code "Atl" on the screen mean?
The code "Atl" means that the automatic time lock is active. The safe will have been pre-programmed to lock at a given time, and it will not be accessible until the programmed opening time. Please call us for further details. What does the code "bolt" on the screen mean?
The code "bolt" means that the door may be closed, but the safe bolt work has not been thrown. What does the code "ctno" on the screen mean?
The code "ctno" means that the lock is closed until next opening. Please call us if you need further information. What does the code "lb" on the screen mean?
The code "lb" means that the batteries are low and they should be changed. One of the FAQs above describes how this can be done.
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